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New Year's Eve, at 2pm, (I must have been the only agent answering their phone-more on that later) I received a phone call from a desperate HR manager of a Denver, CO area staffing business.  She was in desperate need because the Workers Compensation insurance she had for three workers in Arizona was expiring on January 1st and her Independent Agent in Colorado wasn't successful at securing replacement coverage so hence the call to me. 

Side note - the HR manager found me on the Trusted Choice website.  Yes, I'm a Trusted Choice agent.  I guess the three agencies above me on the list didn't answer their phone so the moral of this story is if you want to grow your business you have got to be there.

Well, in the process of trying to find and secure insurance for this prospect I spoke with their current agent in Colorado.  I discovered that she had done her very best to find coverage for this nationwide client of theirs.  She was declined from many of the same carriers that I have access too so she was desperate to help find coverage for this client and she was willing to give up the business to satisfy the client.  That's loyalty.  I appreciate loyalty.

I was able to secure coverage for the client with a carrier that originally declined the Colorado agent today.  So, when I was speaking with her I suggested that she call the Underwriter I spoke with to confirm approval and then write the business herself (she's licensed in Arizona) since she has a strong relationship with the client.  She worked hard over the past several weeks trying to take care of her client and she was willing to give up a small portion of the business and her commission too.  That's a great agent.  That's loyalty!

As a Chandler, AZ Independent Insurance Agent I want to be known as an agent who helps his clients no matter what.  Loyal to the customer first and above all else.  Trusted Choice agents do the right thing for their clients and people who aren't their clients every time. That's the way I roll.

Author: Richard Morris

Richard Morris, an independent insurance agent in Chandler, Arizona, has been serving and helping Arizona families with all their insurance needs for over 23 years. Visit his website at to see all the ways he can help you with your insurance needs or call the office at (480) 336-2707 or toll free at (888) 907-9349. Connect with Rich on Google+ and Twitter.
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